• Using a variety of print, commercial online and Internet resources the reference librarians can locate information, facts, data, and statistics; conduct Literature Searches. There is no charge for the service, however, any incurred cost in procuring information for you will be passed on to your project/task.
• Reference Librarians also provide training in the use of Library and Internet resources.
• The reference librarians are always happy to be the patron's primary contact for all library services; if they cannot personally provide the needed service, they will pass the request on to the correct Library personnel. To arrange for these services, please contact a reference librarian.
• Librarians are available for help with large, on-going projects (see service charges section below for more information)

• When the request includes procuring content outside of the Technical Library every effort will be made to get the content within the standard. If it is known at the time of the request that the source of the external content cannot deliver within our standard, you will be informed and given the opportunity to negotiate a different deadline.
• Extensive search requests or subsequent scope change of the original search request will require a negotiation of a reasonable deadline.

We recognize that there will be times when you may need something sooner than five working days. Please ask. If we can accommodate your deadline without rearranging other commitments or calling in extra resources, we will negotiate a different deadline with you.

We will acknowledge receipt of your request.

• The Library does not charge for any expenses incurred in getting you the information you need. Usually, any costs related to procure an article, report, or an interlibrary loaned book are covered in FY09 by the Technical Library. This should also extend into FY10 unless circumstances change.
• As an IES service provider, we are funded to serve the Sandia population. Should you need some dedicated time of one of our library personnel, we would negotiate a reasonable charge for that exclusive use. Feel free to contact Donald Guy, library manager, if you have additional services.